Everything we get asked.

What is Priority One?

An affordable way to order your own lab testing and keep the results in one place. Order a panel or individual markers, get drawn at any Quest location, and read your results — with trends over time — in a free dashboard you can install to your home screen like any other app.

Are you a clinic, a doctor, or a telehealth company?

No. We don't employ medical providers and we don't deliver care. Priority One is a personal data product. If you need medical advice, talk to a licensed clinician.

Who is this for?

Anyone who wants to understand their health and keep an eye on what matters — your labs and the supplements and medications you take, all in one calm place. It's built around awareness and prevention, not managing a condition.

Can I add lab results now?

Yes. You can add results from any lab — enter each marker, value, and date, and Priority One charts and trends it over time.

Do I need a doctor's referral or insurance?

Neither. You choose the tests you want and an independent licensed physician authorizes the order. There's no referral to chase and no insurance involved — you pay a simple, published price at checkout.

What's the lab service fee?

Every lab order includes one flat $10 lab service fee. It covers the blood draw at your local Quest Diagnostics location and the independent licensed clinician who reviews and authorizes your lab order. It's charged once per order — whether your cart has one test or ten, you pay it once, and everything is collected in a single draw.

Will you tell me what my results mean medically?

We show your numbers, the reference ranges from the lab, and your own historical trend. We don't render diagnoses or recommend treatment. Bring questions about specific results to your licensed healthcare provider.

Is Priority One HIPAA-covered?

We are not a HIPAA-covered entity — we don't operate as a healthcare provider, health plan, or clearinghouse. Where HIPAA protections apply to your lab order itself, Junction is the regulated party. We apply equivalent security practices regardless. See our Data Security page for the full picture.

Will you sell my data?

No. We don't sell or rent your data to third parties. See the Privacy Policy for what we do collect and why.

Can I get a refund?

You can cancel and get a full refund any time before your specimen is collected — even after your requisition has been generated. Once your blood has been drawn and the test processed, that test can no longer be refunded.

What if my test can't be processed?

If our lab partner is unable to process a test you paid for, and can't recollect the specimen themselves, we refund that test in full. The $10 lab service fee is non-refundable — except where none of the tests in your order could be collected or processed, in which case the entire order, service fee included, is refunded.

Do you use tracking cookies?

On signed-in pages, only the essential cookies that keep you logged in — no advertising or ad-tracking cookies. On our public marketing pages, if you arrive through an affiliate's referral link, our partner Rewardful sets a cookie so the person who referred you is credited for your order.

How long does the referral cookie last?

60 days. If you arrive through an affiliate link, that affiliate is credited for any order you place within 60 days of your visit. You can clear the cookie in your browser at any time.

Is there a pricing page?

Not yet. We're in V1 and pricing isn't published. When it is, it will live on this site.

Can I export my data?

Yes. You can request a full export at any time by emailing support@priorityone.health. We'll respond within a reasonable window.

How do I delete my account?

From the Profile page in-app, or by emailing us at the address above. Deletion removes your account and personal data from our systems.